Privacy Policy

1. Who We Are

Indigo Adventures Limited is a travel company registered in England and Wales with company number 16215991. We provide travel experiences, package tours, bespoke itineraries and related travel support services.

For the purposes of data protection law, Indigo Adventures Limited is the data controller of the personal information collected through this website and through our services, unless we state otherwise.

You can contact us about this Privacy Policy or your personal information by emailing info@indigoadventures.org.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by Indigo Adventures Limited through our website, direct communications, enquiry forms, booking processes, travel services and related customer support.

This policy applies when you:

• visit our website at indigoadventures.org;
• submit a contact, enquiry, booking or bespoke travel form;
• ask for information about a destination, tour or itinerary;
• make or manage a booking;
• communicate with us by email, telephone, website form or social media;
• subscribe to marketing updates or newsletters;
• take part in a travel experience arranged by us.

This policy does not apply to third-party websites, booking tools, payment processors, social media platforms or external services that may be linked to from our website. We are not responsible for the privacy practices of those third parties, and you should read their privacy policies before using their services.

3. Information We May Collect

We only aim to collect personal information that is necessary for the purposes described in this policy. Depending on how you interact with us, we may collect the following categories of information.

3.1 Information you provide directly

When you complete forms on our website, make an enquiry, request a quotation, subscribe to updates or contact us, we may collect information such as your name, email address, telephone number, postal address, destination interests, travel dates, number of travellers, enquiry details and any message you send to us.

3.2 Booking and travel information

When you book a tour or travel service, we may collect information needed to process and manage your booking. This may include traveller names, dates of birth, nationality, passport details where required for travel arrangements, emergency contact information, rooming preferences, arrival and departure details, accommodation preferences and itinerary requirements.

3.3 Payment and transaction information

We may collect invoice details, payment status, purchase amount and limited transaction information. If online card payments are used, payment card information is processed by a secure third-party payment processor. We do not aim to store full card details on our website or servers.

3.4 Special requirements and sensitive information

You may choose to provide information about dietary requirements, allergies, medical information, disability, mobility needs, access requirements, pregnancy, medication needs or other special requests. Some of this information may be special category data under data protection law.

3.5 Automatically collected website information

When you visit our website, we may automatically collect technical information through cookies and similar technologies. This may include your IP address, browser type, browser version, device identifiers, operating system, referring website, pages visited, approximate location, dates and times of access, cookie preferences and analytics data.

3.6 Social media information

If you interact with our pages on social media platforms such as Facebook, Instagram, X, YouTube or Pinterest, or use social media features connected to our website, we may receive information from those platforms depending on your privacy settings and the platform’s own policies.

3.7 Communication records

We may keep records of emails, enquiry forms, booking correspondence, telephone notes, customer service records, complaints, feedback and other communications between you and Indigo Adventures Limited.

3.8 Marketing preferences

We may collect information about whether you have opted in to receive marketing, what type of updates you requested, and whether you have unsubscribed or opted out.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and provide requested information;
• prepare quotations, proposals and bespoke itineraries;
• process bookings, payments, invoices and booking confirmations;
• arrange travel services such as accommodation, transport, guides, meals, activities and excursions;
• communicate important trip information before, during and after travel;
• manage dietary, medical, mobility, accessibility or other special requirements where you provide them;
• provide customer support and respond to questions or concerns;
• handle complaints, disputes or service issues;
• personalise communication or suggest services that may be relevant to your interests where appropriate;
• send newsletters and marketing communications where permitted;
• analyse website use, improve website performance and improve customer experience;
• protect our website, systems, business, customers and legal rights;
• prevent fraud, misuse, unauthorised access or security issues;
• comply with legal, regulatory, tax, accounting and reporting obligations.

We will not use your personal information for purposes that are incompatible with the purposes listed above. If we need to use your data for a new purpose, we will provide appropriate information and seek consent where required.

We do not engage in automated decision-making that produces legal effects concerning you, or that has a similarly significant effect on you, without human involvement.

5. Our Lawful Basis for Using Personal Information

Under data protection law, we must have a lawful basis for using personal information. Depending on the context, we may rely on one or more of the following lawful bases.

5.1 Performance of a contract

We use personal information where it is necessary to provide services you have requested, respond to booking requests, prepare travel arrangements, issue invoices, manage bookings and deliver travel services.

5.2 Consent

We rely on consent where you opt in to receive newsletters or marketing communications, accept non-essential cookies, or provide certain optional information such as special category health or dietary information where explicit consent is required.

5.3 Legitimate interests

We may rely on legitimate interests to respond to general enquiries, operate and improve our business, analyse website use, secure our website, prevent fraud, manage customer relationships and protect our legal rights, provided your rights and interests do not override those interests.

5.4 Legal obligation

We may process personal information where required to comply with legal obligations, including tax, accounting, regulatory, security, law enforcement or government requirements.

5.5 Vital interests

In rare cases, we may use personal information where necessary to protect life, health or safety during travel or in an emergency.

6. Special Category Information

Some information you provide may be sensitive, such as medical information, disability or access needs, allergies, dietary requirements that may reveal religion or health information, medication needs or emergency health information.

We only ask for this type of information where it is relevant to your travel arrangements, safety, accessibility, meals, accommodation, activities or support needs.

Where required, we will rely on your explicit consent, legal obligations, vital interests, or another lawful condition permitted by data protection law.

You may ask us to delete optional health-related information after your trip, unless we need to retain it for legal, insurance, complaint, safety or dispute-resolution reasons.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide and improve our services. Cookies are small text files stored on your browser or device when you visit a website.

7.1 Necessary cookies

These cookies are essential for the website to function properly. They may support security, network management, accessibility, form submission, cookie preference storage and core website functionality.

7.2 Analytics and performance cookies

We may use analytics cookies, such as Google Analytics cookies, to understand how visitors use our website, which pages are visited, how long users stay on the site and whether technical issues occur. We will seek consent before setting non-essential analytics cookies where required.

7.3 Functional cookies

Functional cookies may remember choices such as language, region, form settings or display preferences to improve your website experience.

7.4 Advertising or tracking cookies

Indigo Adventures does not currently serve third-party advertising on the website. If advertising or social media tracking cookies are used in future, we will update this policy and seek any required consent.

7.5 Managing cookies

When you first visit our website, you may be shown a cookie notice or banner requesting your consent for non-essential cookies. You can manage your cookie preferences through our cookie settings tool where available, or through your browser settings.

Please read our Cookie Policy for more information about the cookies and similar technologies used on our website.

8. Who We May Share Information With

We treat your information with care and confidentiality. We do not sell your personal information to third parties. However, we may need to share relevant personal information with trusted third parties where necessary to respond to your enquiry, manage your booking, deliver your travel arrangements, operate our business or comply with the law.

8.1 Travel suppliers and destination partners

We may share relevant information with hotels, lodges, accommodation providers, transport providers, drivers, local guides, tour managers, destination management companies, restaurants, attractions, activity providers, travel insurance providers where relevant, and other local partners involved in your itinerary.

8.2 Airlines and independent travel providers

Our standard packages do not include international or domestic flights unless expressly stated. However, where flight, arrival, departure or transfer information is relevant to a booking or transfer arrangement, we may process and share necessary details with relevant suppliers.

8.3 Payment processors

If you pay for a tour or service by card or electronic payment, your payment may be processed by a third-party payment gateway or payment processor. These providers process payment details securely and in accordance with their own privacy and security obligations. Indigo Adventures Limited does not receive or store full card details.

8.4 Email, IT, website and marketing service providers

We may use website hosting providers, email platforms, customer relationship management systems, cloud storage providers, website security tools, form providers, analytics services and marketing platforms to support our business operations.

8.5 Professional advisers and authorities

We may share information with accountants, legal advisers, insurers, auditors, banks, regulators, law enforcement agencies, government authorities or emergency services where necessary for legal, financial, safety, insurance or regulatory purposes.

We only aim to share the information that is necessary for the relevant purpose.

9. International Transfers

Because our travel services may involve destinations outside the United Kingdom and the European Economic Area, it may be necessary to share relevant traveller information with hotels, guides, transport providers, destination partners or local service providers in other countries.

Where we transfer personal information internationally, we will aim to ensure that appropriate safeguards are used where required by data protection law, or that the transfer is necessary for the performance of your travel contract or pre-contractual arrangements requested by you.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, booking management, accounting, tax, legal, insurance, dispute resolution and regulatory purposes.

Typical retention periods may include:

• enquiry records: for a reasonable period after the enquiry is closed;
• booking, invoice and transaction records: usually for up to 6 or 7 years where needed for accounting, tax, legal or dispute purposes;
• marketing records: until you unsubscribe, withdraw consent or opt out;
• complaint records: for as long as needed to investigate, respond to and defend legal claims;
• sensitive travel support information: only for as long as needed for the trip and a reasonable follow-up period, unless a longer period is legally required or needed for safety, insurance or dispute reasons.

11. How We Protect Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website hosting, restricted access, password protection, careful supplier selection, secure email practices, limited access to personal information and use of trusted service providers.

No website, email system or online transmission is completely secure. You should take care when sending sensitive information by email or online form.

12. Marketing Communications

With your consent, we may use your email address and, where relevant, your name to send newsletters and occasional promotional communications about destinations, travel inspiration, latest travel deals, new tour packages or Indigo Adventures updates.

You will receive marketing communications only where permitted by law, for example where you have opted in, subscribed to updates, requested travel information, or where we are permitted to contact existing customers about similar services and you have not objected.

Every marketing email will include an unsubscribe option. You can also contact us directly at info@indigoadventures.org to ask us to stop sending marketing communications.

We do not sell your personal information to third-party advertisers.

13. Children’s Information

Our website and services are intended for a general audience and are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian involvement.

Our services may include family or group travel. Where information about children is provided for a booking, the lead traveller, parent or guardian is responsible for ensuring that they have authority to provide that information.

If we become aware that a child under 16 has provided us with personal information without appropriate consent, we will take reasonable steps to delete the information. If you believe we may have collected information from a child without appropriate authority, please contact us.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• withdraw consent where we rely on consent;
• request data portability in certain circumstances;
• object to direct marketing at any time;
• complain to the Information Commissioner’s Office.

We may need to verify your identity before responding to a request. We will respond to valid requests within the timeframe required by law.

15. Third-Party Links and Social Media

Our website may include links to third-party websites, booking tools, payment providers, travel resources, maps, video platforms or social media platforms.

We are not responsible for the privacy practices, cookie practices, content or security of third-party websites or platforms. You should read the privacy policies of any third-party websites or platforms you visit.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, website tools or business operations.

The latest version will be published on this page with the updated date.